Contracts Manager

JC209 - Contracts ManagerLocation – HayesSalary – £Competitive DOEOverview:First Military Recruitment is working in partnership with our client to recruit a Contracts Manager to join their team in Hayes, Middlesex.The successful individual will be responsible for a leading client of my client's business. My client carries out cleaning, gardening and and more based on a standard specification at some 500 sites of theirs, ranging from single blocks to multi block sites. The stock is a combination of high and mid-level lease holds, as well as social housing and key worker properties.Duties and Responsibilities:

• Gain a working knowledge of the approx 500 estates.
• Site meetings with residents where issues have been raised.
• Liaise with staff at all levels.
• Site meetings with various Housing Officers to review site specific issues.
• Discuss and put forward suggestions of improving the various sites and the issues that are being raised.
• Site meetings with Environmental Services Manager to look at new build developments.
• Discuss and put forward suggestions of how the new property should be finished in terms of specification so as to enable easy ongoing maintenance.
• Provide quotations for cleaning, gardening and window cleaning for new build developments.
• Quarterly meetings at Client Head Office with the Head of Environmental Services to review our performance statistics.
• Liaise with the Cleaning, Gardening and Window Cleaning Managers in terms of issues found on site and ways of developing and improving the sites in the long term.
• Deal with incoming client calls, complaints and requests etc.
• Keep active client dialogue to ensure ongoing satisfaction.
• Provide clients with feedback on a regular basis and build the relationship at all levels.
• Deal with incoming e mails relating to the Contract.
• Look for revenue generating opportunities.
• Prepare quotations for one off works.
• Organise invoicing of one off works.
• Liaise with the office team on an ongoing basis as to developments with the Contract.
• Establish and maintain the overall client relationship by acting as the single point of contact for all contractual matters.
• Manage record keeping for all the contract-related correspondence and documentation.
• Provide contract-related issue resolution at all levels across the contract.
• Assist in preparation of contract renewal/re-tender where we hope to not only retain our existing stock, but to win additional geographic areas.

Skills and Experience:

• Preferably educated to degree level/A level.
• Period of employment in either the private or social sector for property maintenance or if not, then a role within a business that is people and customer service focused.
• Excellent verbal and written communication skills.
• Customer satisfaction led approach to all that you do.
• Ability to think on your feet and problem solve.
• Task juggling skills as no two days will be the same.
• Professional and positive approach and outlook.
• A background in not only creating social value, but measuring the impact this had on individuals and communities.
• Desire to be part of a team – but with the confidence to make the final call.
• A full clean driving license.

In return our client offers:

• Competitive salary.
• Profit elated bonus (beginning after 6 months).
• Progression.
• A chance to work with a friendly, and dynamic team.