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- Handling logistics compliant to MHRA and GDP guidelines
- Manage and control temperature controlled consignments
- Adhere to Customs Compliance procedures and documentation
- Adhere to the Duty & VAT payment policy
- Booking in of shipments to the London Branch LSH
- Create Customs Entry iterations using the GSC online tool.
- Create delivery notes for Import Operations-controlled accounts
- Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Liaise directly with branches on shipment planning and coordination
- Liaise directly with Transport & Warehouse teams on shipment planning and coordination
- Maintain mandatory milestones and remarks
- Manage allocated customers against agreed SOP
- Manage iteration exceptions directly with the GSC
- Manage the timely movement of shipment documentation to London Customer Services
- Update GCCS with all required inputs including root cause and solution when assigned
- Support the measurement of Key Performance Indicators
- Experience of HMRC procedures essential.
- Experience in / Knowledge of transport planning
- Commercial awareness essential.
- Knowledge of Freight Forwarding industry: imports, exports and related processes desirable
- Two or more years’ experience within the Life Science Sector in Freight Forwarding Industry desirable.
- Experience within the Freight Forwarding Industry.
- Commercial awareness.
- Clear and concise communication skills (written and spoken).
- Ability to follow processes.
- Ability to support a culture of continuous improvement.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Knowledge of Freight Forwarding industry: Exports, Imports and related processes.
