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London Airfreight Manager - Export

Parkside Office Professional
Posted 24 days ago, valid for 7 days
Location

Hayes, Greater London UB3 3JH

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The London Airfreight Manager Export role involves creating innovative solutions and driving customer service excellence.
  • Candidates are required to have five or more years of leadership experience within the Freight Forwarding Industry.
  • The position focuses on managing key accounts, customer relationships, and compliance with customs procedures.
  • Strong communication skills and the ability to foster a culture of continuous improvement are essential for success in this role.
  • The salary for this position is competitive, reflecting the expertise and experience required.
London Airfreight Manager Export, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level. Key Activities Include:
  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums promoting the business
  • Manage Customs Compliance procedures and documentation
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Maintain DfT and CAA compliance
  • Manage Key Performance Indicators (Milestones, Station Metric)
  • Contribute to the First Choice continuous improvement program
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training
 Skills, Experience and Qualifications:
  • Five or More years’ leadership experience within the Freight Forwarding Industry. 
  • Experience of Aviation Security & HMRC procedures
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.