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Customer Service Advisor
£23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme
The Role
We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat.
- Managing inbound and outbound customer interactions to resolve queries and complaints.
- Processing customer orders accurately via the fulfilment system.
- Switching seamlessly between voice calls and email-based communication.
- Meeting productivity and quality standards while working collaboratively with local and remote team members.
- Cross-selling products and retaining customers as part of a proactive customer service approach.
- Participating in a continuous improvement environment to enhance personal and team performance.
Requirements
To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor.
Company Information
You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business.
Package
£23,400
Haywards Heath
Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch)
25 days holiday + Bank Holidays
Discount Scheme
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
