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Field Customer Support Representative£25,000 per annum, Henfield, Full-time, Permanent, Monday to Thursday 8:00am - 4:00pm, Friday 8:00am - 3:00pm, 25 days holiday + Bank Holidays, Pension, Sick Pay, Parking, Friendly working environment, a hire car will be provided during the initial 3 months' probation (thereafter a company sign-written vehicle will be provided).
The Role
We are delighted to offer a rare opportunity for a Field Customer Support Representative / Customer Liaison Assistant to join our client, a well-established utilities contractor. This varied role is primarily customer-facing, with much of the time spent across Sussex visiting customers at their property ahead of utilities work being carried out to engage with identified potentially vulnerable customers in person. When you are not out at customer sites, you will be based in the office undertaking a variety of administrative responsibilites relating to the customer liaison function of the business.
Key responsibilities include:
- Visiting project sites to interact with customers, identify priority service register (PSR) customers, and conduct post-work surveys.
- Handling inbound customer enquiries and complaints, ensuring they are logged, escalated, and followed up efficiently.
- Drafting customer letters, obtaining PSR lists, and ensuring all customer interactions follow company procedures.
- Providing administrative support across the business, especially during staff absences.
Requirements
The ideal candidate will have previous customer service experience and strong communication skills, with the ability to adapt to different customer needs. An empathetic and patient approach is essential, particularly when dealing with anxious, elderly, or vulnerable customers. Proficiency in Microsoft Office, particularly Excel, is desirable, along with strong attention to detail and the ability to manage multiple tasks effectively.
Due to the location and nature of the role it's essential you have a full and clean driving licence and access to your own transport.
This role could suit someone who has worked as a Customer Service Administrator, Service Administrator, or Customer Support Assistant.
Company Information
You will be joining a successful business in their rural and humble office situated north of Brighton, between Albourne and Henfield. About 10 people work from the office to support their network of 80+ engineers and fitters who work on the road in and around the Southeast. It is a no-frills environment filled with a friendly, down-to-earth team.
Package
£25,000 per annum
Monday to Thursday 8:00am - 4:00pm, Friday 8:00am - 3:00pm
25 days holiday + Bank Holidays
Pension scheme
Sick pay
Free on-site parking
A hire car will be provided during the initial 3 months' probation (thereafter a company sign-written vehicle will be provided) - for work use.
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
