Sales & Move Co-ordinator

Role Overview:Our client, an International Removals Company, is seeking an experienced Sales & Move Co-ordinator to join their dynamic team based in East Sussex. This role is a fantastic opportunity for professional growth within a progressive organization. 

Key Responsibilities:The primary responsibility is to manage customer enquiries, coordinate moves, and act as the central link between clients, sales, operations, and third-party partners.You will oversee the entire move process, coordinating with crews, hauliers, and external partners. Your role will be to serve as the main point of contact for customers, handling quotes, price negotiations, bookings, and move planning.Other duties include:

• Work closely with operational teams to resolve challenges proactively.
• Provide customers with regular updates and promptly address concerns, handling customer complaints and guide them through the claims process.
• Ensure smooth coordination between sales, operations, and customer service teams.
• Schedule surveys and manage the surveyor’s diary.
• Address customer concerns, convert leads into confirmed bookings, and identify opportunities for upselling.
• Negotiate rates with shipping companies and third-party suppliers when required.
• Ensure compliance with BAR and FIDI/FAIM quality standards.
• Maintain accurate records and data entry in Moveware.
• Perform additional duties as required, including project work and cover for colleagues.

The successful Sales & Move Co-ordinator will have previous experience in removals, logistics, relocation services, or a customer-focused sales environment.Skills and experience required:

• Strong coordination, communication, and problem-solving skills.
• Proficiency in CRM or move management systems (e.g., Moveware preferred).
• Ability to work under pressure and manage multiple tasks effectively.
• Exceptional customer service skills with a proactive approach.

Please note that this is a hybrid role with a mix of office and remote working.In return, you’ll receive a competitive salary plus good benefitsContact us today.   If you would like to know more about this opportunity, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.    As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you’re looking for and we’ll do our best to assist.  * T&C's apply. Please contact the office for more information.  Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence.    We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies.