Service and Breakdown Heating Engineer

Service and Breakdown Heating Engineer –Competitive Salary+ Benefits– East Sussex, BN27

The Role

Do you have experience servicing and repairing heating systems? Are you confident working with customers to deliver excellent service? If so, we have an exciting opportunity for you.

We are a renewable energy solutions provider, looking to appoint an experienced Service and Breakdown Heating Engineer to our growing team.

You will be responsible for servicing, maintaining and repairing heating systems across the South East. You will ensure all work complies with industry standards, health and safety regulations and company procedures. Customer satisfaction is our priority and we take pride in delivering high-quality work.

This is an excellent opportunity to join a growing team in the renewables and installation sector. If you're a skilled Heating Engineer looking to join a dedicated team, we’d love to hear from you. Apply today!

Key Responsibilities:

• Service and Maintenance: Perform routine service and maintenance on heating systems, ensuring they operate efficiently and safely.
• Breakdown Response: Respond promptly to breakdowns, diagnosing faults, and carrying out repairs to restore heating systems to full functionality.
• Technical Surveys: Conduct technical surveys to plan and cost service and breakdown work effectively. Capture all relevant details and photos to assist in pre-costing the work.
• Customer Interaction: Communicate effectively with clients to explain issues, solutions, and any necessary follow-up actions. Ensure customer satisfaction through excellent service.
• Training and Supervision: Train and supervise team members, ensuring they understand their responsibilities and complete work to current regulations and OHM standards.
• Material Management: Support the ordering of materials needed for service and breakdown tasks, considering cost, quality, and delivery.
• Documentation: Ensure all relevant information regarding service and breakdown jobs, including surveys, daily reports, and photos, is uploaded to the CRM. Complete all required paperwork to a high standard.
• Safety Compliance: Follow all safety policies and practices, completing relevant risk assessments and ensuring a safe working environment at all times.

The Company

Working out of East Sussex, OHM Energy provide, cost effective quality solutions, based on a wealth of experience in Heating, Plumbing, Solar Thermal, Solar PV and Heat pump technology.

We are one of few companies that specialise in the integration of conventional heating and energy systems, with cutting edge, proven renewable energy solutions. We have a small team of fully qualified professionals, with an emphasis on quality and client satisfaction. It is all important to us that you receive unbiased accurate advice. We as a company do not wish to install a system that is not suited to the given situation.

The Benefits

• Company vehicle, phone, and tablet
• Pension
• 20 days holiday plus bank holidays
• Full-time, permanent position
• Salary: To be agreed, depending on experience
• Driving Licence (required)

The Person

• Experience in the Renewables industry, predominantly GSHP and ASHP, will be a great advantage for this role.
• Unvented Qualification – essential.
• Gas Level 3 NVQ – preferred.
• Qualifications in low temp heating/heat pumps – preferred.
• Strong technical skills and a commitment to high-quality work.
• Excellent communication and customer service skills.