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Quality Assurance Specialist

ACS Recruitment Solutions Ltd
Posted 21 hours ago, valid for 25 days
Location

Hebden Bridge, West Yorkshire HX7 8TG, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Quality Assurance Specialist position is based in Hebden Bridge and offers a hybrid working pattern with a salary of circa £30,000.
  • The role requires strong communication skills and a proactive approach, as it involves client interaction and ensuring high-quality leads.
  • Candidates should have a hands-on mentality, be highly organized, and possess the ability to make objective decisions under pressure.
  • The ideal applicant should have experience in quality assurance and client service, as well as familiarity with Microsoft 365 and CRM systems.
  • This position provides opportunities for growth, collaboration, and involvement in training and coaching frontline staff.
Quality Assurance SpecialistHebden Bridge - Hybrid Working PatternSalary - circa £30kAre you a detail-oriented, highly organised professional with a passion for quality assurance and client service? Do you thrive in a fast-paced, hands-on role where you can make a real impact? If so, we want to hear from you!Our client, based in Hebden Bridge are committed to exceeding expectations and delighting their clients. As a trusted partner in demand creation, their goal is to be the ‘go-to’ telemarketing company for their clients, delivering exceptional service and high-quality results.As a Quality Assurance Specialist, you will report directly to the Operations Director and work as part of the Operations Team. You will serve as the last line of defence for the company,  ensuring that all leads meet their internal high standards before being delivered to clients. This is a client-facing role, requiring strong communication skills and a proactive approach to problem-solving.We are looking for someone with a ‘get stuck in’ attitude, who is comfortable speaking with clients, attending hand over calls, updating actions, and handling meeting details. You will need to be highly focused, adaptable to last-minute changes, and capable of making objective decisions under pressure.Key Responsibilities
  • Lead Review & Quality Control: Evaluate all submitted leads to ensure accuracy and adherence to campaign objectives.
  • CRM Management: Write up and update all CRM records with accurate and up-to-date information.
  • Risk & Performance Feedback: Provide timely feedback to Programme Managers and Directors on potential risks and failed leads.
  • Training & Coaching: Highlight strong calls for training purposes, support the up-skilling of new hires, and provide ongoing coaching to frontline staff.
  • Client Interaction: Attend hand over calls, ensure lead acceptance, and communicate updates to the CRM, Sales Enablement Team, Programme Managers, and Directors.
  • Process Improvement: Assist in on-boarding and campaign setup, ensuring a clear understanding of objectives and lead criteria.
  • Lead Generation Support: Where possible, support calling and lead generation efforts.
About you ...
  • Highly Organised: Ability to manage multiple tasks and projects efficiently.
  • Proactive & Approachable: A self-starter with a hands-on mentality and a positive, collaborative attitude.
  • Professional & Motivational: Able to inspire and guide team members while maintaining a high standard of professionalism.
  • Strong Communicator: Excellent verbal and written communication skills.
  • Problem Solver: Ability to assess situations objectively and provide effective solutions.
  • Resilient Personality: Unflappable under pressure, with the ability to handle high-stakes decision-making.
  • Technical Skills: Strong understanding of Microsoft 365 platforms and experience using a CRM system.
  • Multi-tasking Ability: Comfortable managing multiple programmes and adapting to shifting priorities.
Why Join our Client?...
  • Exciting, fast-paced work environment with opportunities for growth and development.
  • Be a key player in ensuring the quality of our client interactions and the success of our campaigns.
  • Collaborate with a dynamic, professional team that values innovation and excellence.
  • Opportunity to develop leadership skills through coaching and mentoring frontline staff.
  • Competitive Salary and hybrid work offering 
If you are ready to take on a challenging and rewarding role within a dynamic team we would love to hear from you.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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