Service Support Planner

We are now recruiting for a Service Planner for a very well-established international business that have a head office based in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area.

This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. Training will be fully office based however after training you will be required in the office 3 days a week and 2 days from home.

Day to day you will be responsible for managing customer requests, scheduling in jobs and ensuring everything is running smoothly as well as much more! We are ideally looking for candidates with Service Planning experience/someone that has worked in a similar role, someone with an Operational background could also be ideal.

This role would be working Monday to Friday, hours are 8am until 4pm, a Wednesday is typically the day the team gather in the offices. The salary for this position is paying up to £27,000 depending on candidate experience.

Key responsibilities:

• Manage incoming calls from customers and schedule service visits across the UK.
• Co-ordinating both internal and external requests.
• Regularly update customers on the status of their service visit and provide information about the work being done.
• Plan schedules to maximise productivity, balancing workloads, travel time and considering contractual agreements and customer needs.
• Ordering and tracking necessary parts and resolving supply chain issues.
• Update customers on the status of their orders.
• Monitor the status of planned service visits, ensuring that all work is performed as scheduled.
• Proactively plan leave schedules to avoid service disruptions. Work with the Operations Manager to ensure that enough equipment is available to carry out service activities.
• Support the Operations Manager in maintaining an optimal level of inventory for parts and equipment.
• Keep records of safety certifications and any other legal or regulatory compliance documentation.
• Provide ad hoc support to the wider Customer Service Team when required.

Candidate requirements:

• Excellent written and verbal communication skills.
• Proven experience working as a planner or in a similar role.
• Strong problem solving, decision making and analytical skills, demonstrate initiative and contribution to continuous improvement.
• Customer focused, dedicated to building long-term relationships and exceeding expectations.
• Excellent interpersonal skills, high level of accuracy and attention to detail.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.