Internal Account Manager

What does an awesome Internal Account Manager (IAM) look like?

Academia Internal Account managers have more than a few strings to their bow. Aside from being flawless multi-taskers, they are Account management experts. It’s about so much more than spreadsheets, phone calls and meetings….

We believe that a good business is only as strong as its customer relationships

A good customer relationship is when the customer has a consistent customer experience every time they interact, leaving them with a long-lastingpositive impression. In a good customer relationship, there is mutual regard, trust and nderstanding between the customers and Academia.

That is why the best IAMs don’t just manage accounts and projects, they build a relationship that puts the customer at the core of everything they do.

At Academia, we believe in creating value for our customers, to earn their lifetime loyalty. Handling expectations is where our IAMs shine, they see issues coming before they arrive and keep the customer in the loop - reacting in a timely manner to customer queries and issues to build rapport and develop relationships.

From picking up the phone instead of emailing to networking with authenticity, these Academia all-stars tighten the bond between the business and customer.

Academia IAMs are the trusted advisors, both externally to our customers and internally, to the senior account management team.

Academia IAMs are equipped to manage the buzz and fast pace that modern business is all about. Being responsible for more than just the profitability of an account. A great IAM knows how to get the best from the wider Academia team.

Awesome IAMsuse the full range of tools and support available, recognisingthat collaboration and teamwork can transform customer relationships, and grow business

Accelerate your career in IT sales:

The Internal Account Manager role is ideal for an individual wanting to progress to a career in IT sales, allowing you to work with and develop key accounts, alongside an experienced team of Senior Account Managers and Business Development Managers.

A detailed training and succession and develop plan will be provided to signpost your career path

Responsibilities:

As an Internal Account Manager, you will be responsible for developing long-term relationships with existing customers, winning new business and taking on the ongoing management of the accounts.Developing, managing, and growing a profitable pipeline of opportunities.

Reporting to the Higher Education Sales Manager, Potential candidate will be expected to achieve agreed sales targets and performance measures.

• Day to day management of defined account list, responding to customer queries in a timely manner, building rapport and developing strong customer relationships

• Initiate prospecting and lead generation activities to cross sell/upsell academia portfolio. Building a pipeline of focus area opportunities within CRM

• Meet and exceed key performance indicators

• Provide feedback and MI for the Account Director

• Answering of inbound phone calls and responding to email enquiry

• Creation of accurate quotes in a timely manner

• Customer interaction and sales quote follow ups (via email/phone)

• Accurate record keeping of all customer contact information within CRM

• Interacting with key vendors to complete deal registrations

• Attend weekly meetings with line manager to discuss the potential daily and weekly activity

• Prepare customer reports to support quarterly business reviews with Senior Account Manager

Key Skills:

• An understanding of the Education market and a good general knowledge of IT within the Education sector.

• Detail-oriented and organised.

• Highly motivated and enjoy a fast-paced environment.

• Be able to work independently, autonomously and take initiative.

• Can multi-task, pro-actively managing variousissues.

• Possess superb time management skills.

• Excellent written and verbal communication skills.

• Candemonstrate drive andambition.

Why Academia?Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients.

Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.

Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.

Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.

Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.

Benefits:?

• Gym membership contribution

• Health Cash Plan

• Increased annual leave with length of service

• Free annual leave on your birthday

• Length of service bonus

• Flexible working hours

• Hybrid working

• Free Will Writing service

• Borrow my doggie membership

• Life Insurance

• Wellbeing Days

… And much more!