Back to search
Technical Manager - FMCG Industry
6-month FTC
£35,000 - £38,000 (Pro Rata)
Hemel
Our client, a global leader in hygienic disposable products, is seeking an experienced Technical Manager to support their UK/ROI Sales Organisation. This role is pivotal in ensuring that customer requirements are met, product standards are maintained, and key client relationships are fostered. If you have a strong background in technical management, quality assurance, and customer engagement within FMCG, this may be the perfect opportunity for you.
Role Overview
As a Technical Manager, you will:
- Manage Customer Complaints - Oversee complaint entries, collaborate with Site Quality teams, deliver consumer-friendly responses, and train customer service teams. You'll monitor media activity, highlight high-risk issues, and facilitate technical reviews.
- Handle Specification Management - Keep all customer specification systems updated, maintain records, and ensure the approval of production samples before market release.
- Artwork Approval & Claim Substantiation - Provide final artwork sign-off, ensuring that all claims are substantiated and comply with legal requirements.
- Support Quality & Customer Audits - Assist sites in preparing for customer audits, address non-conformity's, and represent the business during customer visits.
- Ensure Regulatory Compliance - Stay updated on UK/EU regulations, ensure products comply with these standards, and share regulatory insights with the technical team.
- Drive Sustainability Initiatives - Serve as the lead on sustainability, aligning corporate goals with client sustainability objectives.
Key Challenges and Complexity
- Managing multiple customer accounts, balancing changing specifications, product adjustments, and regulatory requirements.
- Building strong relationships with both internal stakeholders and external customers.
- Handling high-stakes complaints, trend analysis, and technical reviews with strategic insight.
Accountabilities
- Effective management and resolution of customer complaints.
- Maintenance of up-to-date customer specifications and legal compliance.
- Support and training for customer service teams, ensuring seamless communication and compliance.
Required Experience & Skills
- Educational Requirements: A-levels minimum (HNC/HND or Bachelor's degree preferred).
- Experience: Proven background in Customer Services, Product or Specification Management, ideally within FMCG or hygienic disposables.
- Competencies:
- Fluent English (additional languages beneficial)
- Strong communication, problem-solving, and analytical skills
- Proficiency with data analysis and IT skills
- Ability to balance creative problem-solving with customer-focused outcomes
Key Clients and Project Areas
You will manage major accounts, overseeing artwork approvals, regulatory compliance, sustainability initiatives, complaints management, and technical reviews.
If you're looking for an impactful role within a renowned global organization, apply today to help drive quality and compliance in a customer-focused environment!
If this sounds like you, please apply now for immediate consideration!For more information, please contact The ONE Group's Technical Division on .Recruitment as it should be.
