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Customer Services Asst

Ashendon Recruitment Ltd
Posted 20 days ago, valid for 6 days
Location

Hemel Hempstead, Hertfordshire HP2 7XX, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Customer Service Assistant to join their team as they celebrate their 6th year in the IT distribution industry.
  • This full-time role offers a hybrid working model, requiring 2 days on-site and 3 days remote, with working hours from Monday to Friday, 9:00 am - 5:00 pm.
  • Candidates should have previous experience in office administration or customer service, with a competitive salary offered for the position.
  • The role includes responsibilities such as processing sales orders, addressing customer inquiries, and supporting colleagues, while fostering a desire to learn in a fast-paced environment.
  • Benefits include 25 days of annual leave, mentorship opportunities, flexible working arrangements, and early Friday finishes during the summer months.

Working Hours: Monday to Friday, 9:00 am - 5:00 pm

Employment Type: Full-time, Hybrid working 2 days a week on site three days remotely

As our client enters their 6th year, they are excited to offer a unique opportunity for a Customer Service Assistant to join them on their journey. As a value-added distributor in the IT industry, their rapid growth and customer-focused approach set them apart.

With a team of 10 with a strong reputation for expertise and exceptional service, focusing on device accessories and consumer electronics within education and B2B sectors. They bring fresh ideas and a flexible approach to distribution, putting resellers first and empowering the channel with quick, effective solutions.

Why Join them?

This role is ideal for someone eager to learn all facets of a business in its exciting early stages. Its a position without limitsa vital role with growth potential as the company continues to scale. If youre looking to make a real impact and be part of a business that values every team member, this is your chance.

Role and Responsibilities:

As a Customer Service Assistant, youll be the voice of the company, ensuring a seamless experience for their clients by handling key aspects of customer service. Your responsibilities will include:

  • Communicating with customers pre- and post-sale to provide exceptional service
  • Processing and managing sales orders
  • Addressing customer inquiries and resolving concerns
  • Maintaining thorough knowledge of the companys products and services
  • Supporting colleagues with overflow tasks as needed
  • General administrative assistance and ad-hoc duties

Essential Requirements:

  • Proficiency in Microsoft Office Suite
  • Previous experience in office administration or customer service
  • Strong telephone manner and excellent written and verbal communication skills
  • Desire to learn and develop in a fast-paced environment
  • High attention to detail and organizational skills
  • Ability to prioritise effectively and adapt to changing priorities
  • Comfortable working independently and collaboratively
  • Based in Hertfordshire or North London, with a valid driving license and ability to travel

Benefits:

  • Competitive salary
  • 25 days annual leave, Plus Bank Holidays + 1 day for Birthday and + 1 day at Christmas
  • Mentorship and growth opportunities
  • Flexible working arrangements, including work-from-home options
  • Early Friday finishes during summer months

If youre ready to be a part of an ambitious team and them shape the future of distribution, apply today! Join them in redefining customer service and building a brand that puts people first.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.