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Support manager
Home based
60K to 80K + 7.5% bonus
This 24 strong ERP reseller have 40 ERP clients that go from 20 users to 300 users.
This is a chance to join a small team of directors running a very successful and profitable software company and play a key role in the running and future of an ERP reseller. You will have full responsibility to hire and develop your own team, manage and motivate people as you wish and be completely responsible for the delivery of exemplary level support services. You will have a few months as a hand over to the existing support Manager as he is retiring, giving you the chance for a smooth transition without too many hiccups.
The support manger manages a team of:
6 support staff
1 development manager
2 developers
The role is purely managerial dealing with:
- Staff
- Clients
- the ERP vendor (and other vendors)
- It will cover a lot of reports and reviewing stats.
The support team has been the nurturing bed for support consultants to move into ERP consulting roles and the job requires a significant amount of
- Nurturing
- Mentoring
- Coaching
- Personal development
The required background is:
- Managing and ERP support team at an ERP reseller
- Knowledge of accounts, manufacturing and distribution modules.
- Ability to deal with large customers
The team are all UK based and all home based
Once per month the support team meet up for a day, normally in Birmingham
Realistically this job will need 3 days per month with customers or staff, that could go up, based on how the person wants to do the job.
