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2nd/3rd Line Engineer (Hybrid working 3 days office)

Edward Mann Group
Posted 2 days ago, valid for 2 days
Location

Henley-On-Thames, Oxfordshire RG9 6BL, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a permanent 2nd / 3rd Line Engineer for a growing MSP client in the Henley area.
  • The role requires 3-5 years of experience and offers a competitive salary, with additional benefits including 25 days of holiday and opportunities for bonuses.
  • Key responsibilities include supporting the team, mentoring, project work, and improving internal systems while providing client infrastructure support.
  • Candidates should possess relevant Microsoft certifications and strong technical skills in M365, networking, and scripting, along with excellent communication abilities.
  • The position also offers growth opportunities into leadership or specialized engineering roles within the company.

We are currently recruiting for a growing MSP client of ours based in the Henley area for a permanent 2nd / 3rd Line Engineer.

For more information please apply asap.

Duties (not limited to):

- Support to team (Escalations)

- Mentoring Team

- Project work (Design and Deployment)

- Actively help to improve internal systems (HaloPSA, CIPP, Other)

- Support of client infrastructure (M365/Networking etc)

- Some onsite work required

Hard Skills:

- Microsoft Certified (desirable): Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, Cybersecurity qualifications such as ISC2 or ComptiaSecurity+

- Strong M365 (Intune, SharePoint, Azure, Entra ID, Autopilot)

- Solid Widows, MAC support skills

- Windows Server advantageous

- PowerShell scripting (M365, PC)

- Networking equipment (all protocols incl VLAN). Unifi equipment ideal

Soft Skills:

- Work under pressure as an individual and with your team

- Customer facing and excellent communication (non-technical)

- Have worked in MSP environment

Package:

- 25 Days Holiday

- Bonus/other incentive opportunities available

- Hybrid work (Monday/Friday remote)

- Skills improvement/Training and exams

- Pension contributions

- Healthcare (Opt-In)

Growth Opportunities:

- Transition to Team leader role

- Either move into:

o Management (Service Delivery Manager > IT Manager)

o Engineering (Product Speciality > Head of Engineering)

o Director Level

Gigabit Group Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.