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- UK order management – Receiving and processing our daily orders using SAP. Demand sensing orders and ensuring orders meet our commercial agreements. Ensuring correct orders are raised by our warehouses and stock is despatched. Monitor out of stocks and proactively communicate with customers, whilst building strong relationships with our retailer partners.
- International order management – Ensuring orders are raised in accordance with commercial agreements. Managing orders to provide the most efficient despatch solutions and providing required export documentation. Work closely with the International sales team to continually drive process improvement.
- Logistics Partners – develop a collaborative working relationship with our logistics partners to ensure they are operating to the required standards through close monitoring of KPI data. Support the Logistics Manager in continuous improvement plans.
- Stock reconciliation process between our 3PL partners systems
- Sales team - work closely with the Sales team to ensure we are aligned on demand and stock positions highlighting abnormal demand. Provide weekly service level updates for customers.
- Claims management – work closely with our logistics partners and the Finance team to investigate and resolve delivery related invoicing claims received from our customers.Â
- Experience of working in logistics within an FMCG environment is preferable with a real passion for operations and willingness to throw yourself into a varied and busy role.
- Strong attention to detail with excellent organisational skills
- Sound IT skills including experience of an order processing system such as SAP/M3
- Strong MS office skills, Excel in particular (pivot tables & lookups). This will be tested at interview stage.
- Ability to work well under pressure and prioritise within daily timescales.
