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- Act as a client account manager for a portfolio of customers, providing tailored payroll and pensions support.
- Deliver accurate and timely payroll services including BACS and third-party payments.
- Advise on statutory deductions (e.g. PAYE, NI, SMP, SPP) and national/local terms and conditions.
- Support with HMRC reconciliations and pension administration (Teachers', Local Government, NHS).
- Maintain and develop internal payroll and HR processes, working to agreed SLAs.
- Produce accurate client invoicing on a monthly, quarterly, or annual basis.
- Act as first point of contact for escalated queries and provide first-line support on transactional HR/payroll matters.
- Support internal training and assist in mentoring new or junior team members.
- Ensure compliance with all audit, legal, and data protection requirements.
- Experience in end-to-end payroll and pensions processing.
- Knowledge of statutory payments and deductions (Tax, NI, SMP, SPP).
- Experience using integrated HR/payroll systems and handling sensitive/confidential data.
- Strong understanding of Local Government, Teachers' or NHS pension schemes.
- Excellent communication and customer service skills.
- Strong IT skills including Excel and Word.
- Ability to prioritise, meet tight deadlines, and work independently.
- Methodical, accurate, and detail-oriented approach.
