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Business Support Administrator
Our global client, located in Hertford, has an exciting opportunity for a Business Support Administrator to join their successful organisation. This is a full-time, onsite position with working hours from 8:30 AM to 5:00 PM, Monday to Friday, including a 1-hour unpaid lunch break. The role is being offered on a temporary-to-permanent basis with a competitive salary. Candidates must be proficient in Microsoft Office, possess strong teamwork, organisational, and communication skills, and be able to thrive under pressure in a fast-paced environment. Previous experience in a similar role is required.
Main Accountabilities
Reception Management:
- Oversee the daily operations of the reception area, ensuring a professional and welcoming environment.
- Manage switchboard operations, handling incoming calls and directing visitors appropriately.
- Ensure all visitors sign in upon arrival, maintaining accurate records.
- Handle incoming mail, distributing it to the appropriate departments/personnel.
- Prepare and frank outgoing mail, arrange courier collections, and complete relevant documentation.
- Create UPS documentation for shipments as required.
- Organise parcel dispatching and track deliveries.
- Arrange repairs and servicing of reception and office equipment as needed.
- Manage petty cash for postage and office sundries.
- Responsible for the access cards for employees and visitors.
Business Support Services:
- Extend cover as administrative support for the Hertford site as well as another site’s business support team when required.
- Acting as the first aid warden and fire warden for the location and performing as point of contact.
- Generate documents from database files, mailing labels, and other templates.
- Monitor and manage office attendance using the in-out board and Shifts file.
- Perform word processing, scanning, laminating, printing, and booklet binding as needed.
- Book conference rooms and ensure necessary equipment (projectors, video conferencing tools) is available.
- Coordinate working lunches and refreshments for meetings.
- Order and manage office supplies, stationery, and refreshments.
- Arrange taxi bookings for management and visitors, including airport transfers and corporate events.
- Assist with travel and transport arrangements for managers.
- Support the organisation of company events, including Christmas functions.
- Plan and coordinate sustainability initiatives, volunteering days, and charity events.
- Monitor and respond to business support, general inquiries, and junk emails.
- Assist with induction planning for new hires, ensuring a smooth onboarding process.
Key Skills:
- Prioritisation & management of a variety of tasks & projects simultaneously using excellent organisation & administrative skills
- Strong team player who can develop relationships with others in the organisation whilst also having ability to work with minimum supervision, bringing enthusiasm & commitment to achieving objectives
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Travel coordination and policy compliance support
- Record keeping and data management
- Time management and task prioritization
- Reception and switchboard management
- Document processing and formatting
- Event and meeting coordination
