UK & EU Operations Manager

JOB TITLE: UK & EU Operations Manager

Location: Hertford, UK

Company: Confidential

Salary: £50,000 per annum

MAIN PURPOSE

Responsible for UK and EU supply chain, covering budgeting, planning, inbound freight, B2B and D2C order management, warehousing, outbound freight. Setup operational strategy to optimise customer service and minimise operational costs. Manage budgets and drive continuous improvement internally and with supply chain partners, monitoring performance through KPIs and regular benchmarking.

RESPONSIBILITIES OF JOB

• Lead the UK/EU Operations team, managing workloads, deadlines and communication.
• Effectively recruit, motivate and develop staff, driving a culture of continuous improvement.
• Manage external supply chain providers, driving a high level of service and cost efficiency.
• Setup annual UK & EU operational budget, driving cost reduction per unit sold. Monitor monthly performance against budget using KPIs, implementing preventive and corrective measures as required.
• Liaise and align with Sales, Finance and Customer Services to achieve business objectives across B2B and D2C distribution.
• Lead any operational project, including migration to new providers or new EU markets, new IT systems, and supply chain planning of promotions. Achieve successful launch, on time and to budget.
• Ensure high level of stock availability across B2B and D2C while minimising working capital.
• Manage complexity of high cube products, coupled with challenges of nested product and size sell though imbalance.
• Drive supply chain efficiency to reduce lead time to market and supply chain costs.
• Minimise chargebacks and demurrage charges.
• Ensure adequate business continuity processes and succession plan at all levels.
• Any other reasonable tasks, as required by the business.

PERSON SPECIFICATION

• Minimum 3 years’ experience in an operational leadership role, dealing with consumer goods.
• Educated to degree level, preferably in business, logistics or supply chain.
• Strong, broad knowledge of operational best practices (process mapping, lean, 5S…)
• Experience managing D2C and B2B distribution providers, providing regular forecasts to secure throughput and storage capacity. Drive efficiency and provide high level of customer service.
• Experience managing inbound and outbound freight providers, monitoring and driving performance to ensure on time in full delivery, while minimising cost per unit shipped.
• Project management experience.
• Experience cross costing and tendering for supply chain services and setting up contracts.
• Experience of working with an ERP systems.
• Advanced proficiency in Microsoft Office, especially Excel.
• Strong leadership and interpersonal skills.
• Exceptional communication skills, both written and verbal.

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