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General;
- Self-motivated with a proactive approach, a strong work ethic and the ability to work independently or as part of a team.
- Exhibit strong organisational and time-management skills.
- Smart casual dress for both onsite and office duties
- Available and willing to work overtime including weekends
Operational Support (1stand 2ndline);
- Utilise helpdesk ticketing systems effectively.
- Identify and manage the resolution of faults and issues, including coordinating with third parties
- Test and repair faulty equipment.
- Quickly and efficiently identify patterns and solve problems.
- Demonstrate excellent verbal and written communication skills, maintaining professionalism in correspondence with internal and external clients via email, phone, and face-to-face interactions.
- Maintain technical confidence and composure under pressure.
- Monitor systems and generate client reports, contributing to KPI metrics.
Event support;
- Provide on-site software and technical support for major sporting and similar events
- Assist with monitoring and maintaining client systems, including AV, IT, and software.
- Manage the configuration of a wide range of technology, often cutting-edge and with complex compatibility.
- This role offers significant potential for personal and career growth, ideal for an ambitious individual eager to learn new technologies and systems.
- Perform any additional duties that fall within the reasonable scope of the role's responsibilities, requirements, and expectations.
- Available to work remotely on clients' site and at the companies Hertford HQ
Qualifications;
- GCSE in Mathematics and English (or English Literature)
- Junipter Networks Certified Internet Associate or equivalent qualified
- Strong technical proficiency
- Driving license (clean, no endorsements)
Benefits;
- Additional leave
- Casual dress
- Life insurance
- On-site parking
- Sick pay
