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Our client, the UK’s only supplier of 100% green gas and renewable electricity, is looking for a Credit Controller to join their team. In this role, you’ll engage with domestic customers to manage outstanding debt balances, investigate accounts to resolve billing issues and arrange personalised payment plans, encouraging direct debit payments, to manage both current usage and outstanding debt. If you're an experienced Credit Controller with strong numerical skills and the ability to adapt your customer service approach, apply today!
Key responsibilities:
- Contacting domestic customers to follow up on outstanding debts
- Setting up payment arrangements, encouraging direct debit paymentsÂ
- Engaging with customers to discuss and clarify their energy bills
- Liaising with internal teams to provide updates and reports
- Coordinating with debt collection agencies and managing debt allocation to agents
Skills and experience required:
- Previous experience in credit controlÂ
- Previous experience in an energy supplier or consultancy – desirable Â
- Excellent customer service skills with a compassionate approach to vulnerable customers
- Advanced Excel skills
- Strong proficiency in MathsÂ
- Excellent attention to detailÂ
- Self-motivated with tenacity and drive
- Ability to work effectively within a small team
Ref:Â Â Â Â Â Â Â JB-15014Â Â Â Â Â
Role:Â Â Â Â Â Â Â Credit Controller (Domestic)
Location: Â Â Â Â Office based -Â Hertford Â
Salary:      £28k - £30k
