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Job Title: Customer Services Advisor
Location: Hertfordshire
Our client based in Hertfordshire prides itself on delivering exceptional customer service, after-sales, and innovative solutions to our worldwide clients. An established provider of engineered, manufactured parts for the global automotive sector, we are now looking for a dedicated Customer Services Advisor to join our team in Hertfordshire. Working Monday to Friday 39 hours per week, salary up to £28,000.
Job Description: As a Customer Services Advisor, you will be the first point of contact for our clients, ensuring that they receive outstanding customer service and product/delivery support. You will manage key client accounts, handle inquiries via telephone and email, to coordinate communication between various departments to resolve any customer issues promptly.
Key Responsibilities:
- Respond to customer inquiries via phone, and email, in a timely and professional manner.
- Manage and maintain client accounts, ensuring all information is up-to-date and accurate.
- Coordinate with internal teams to resolve customer issues and ensure client satisfaction.
- Process orders, returns, and exchanges efficiently.
- Ensure that all customer conversations, records, and data are held securely and accurately on the internal MRP system.
- Monitor and report on customer feedback and customer trends to improve service delivery.
- Assist in the development and implementation of customer service policies and procedures.
Requirements:
- Proven experience in a customer service or customer account role.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM/MRP software.
- Ability to work independently and as part of a team.
- A positive attitude and a commitment to providing exceptional customer service.
Benefits:
- Offering an annual salary of up to £28000 plus a range of attractive employee benefits
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Flexible working hours.
If you are passionate about customer service delivery and looking for a new, rewarding career, we would love to hear from you. Unfortunately, this employer does not offer employment sponsorship.
INDPERM
