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International Customer Service Advisor

Recruitment Solutions (North West) Ltd
Posted 9 hours ago, valid for a month
Location

Heywood, Lancashire OL10 2TW, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading global multi-modal freight forwarder and parcel distribution company, is expanding their team at the head office.
  • They are seeking an International Customer Administrator with a salary of £25,000 to £30,000 per year.
  • The role requires excellent customer service and communication skills, along with a minimum of 2 years of experience in a similar position.
  • Key responsibilities include managing a portfolio of international customers, producing quotes, and liaising with the China office for import and export queries.
  • Benefits for the position include free on-site parking, a pension scheme, 25 days of holidays plus bank holidays, and a friendly working atmosphere.

Our client is a leading global multi-modal freight forwarder & parcel distribution company and are expanding their team at their head office. They are looking for an International Customer administrator to join their driven team!

Benefits:

  • Free on-site parking
  • Pension Scheme
  • A friendly and driven working atmosphere
  • 25 Days Holidays plus Bank Holidays

Key Responsibilities

  • Manage the portfolio of existing international customers.
  • Serve as the main point of contact for customers and respond promptly to queries and concerns.
  • Produce quotes for customers and provide troubleshooting advice for systems and label printing.
  • Liaise with the China office regularly for import and export queries
  • Develop relationships and partnerships with new and existing customers.
  • Work towards achieving individual targets and KPI’s and contribute to business goals.
  • Prepare regular reports for management to evaluate effectiveness.

Skills & Requirements

  • Excellent customer service and communication skills over telephone and face to face.
  • Detail driven and adherence to deadlines.
  • Computer literate with knowledge of all Microsoft Office applications.
  • Excellent team-worker with drive and enthusiasm.
  • Familiarity with CRM systems

If you interested in the role, send your CV tothe office. Alternativly, give us a call to be the first to apply!

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.