Fundraising Assistant

Coeliac UK currently has an exciting opportunity for a Fundraising Assistant, tojoin our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. You will join us on a full timebasis. In return you will receive a competitive salary.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Fundraising Assistant role:

The Fundraising Assistant will play a vital role in supporting the fundraising team, ensuring excellent stewardship of Coeliac UK's supporters. This includes processing donations, supporting fundraising events, preparing fundraising materials and merchandise, and ensuring exceptional supporter care. This is an excellent opportunity for individuals looking to start a career in the charity sector, with or without prior fundraising experience.

Key responsibilities of the Fundraising Assistant :

Supporting the fundraising team with admin tasks as required including:

• Incoming Post: Handle all incoming mail and ensure efficient logging of mail returns in the CRM database.
• Donation Processing: Accurately recording cheques, cash and credit card donations taken over the phone, and updating the CRM accordingly.
• Gift Aid Management: Scan Gift Aid declarations and log them in the CRM.
• Fundraising Packs: Collate and send out fundraising packs to supporters.
• Supporter Communications: Send thank-you letters and certificates to donors, maintaining excellent relationships.
• Data Management: Update supporter details on the CRM and assist with importing data for fundraising campaigns.
• Event Participation: Attend events where necessary and support cheer squads, putting together goody bags and assisting with event logistics.
• Merchandise and Shop: Order stock for the online shop and manage the store cupboard inventory.Prepare and log shop products for events.
• Supporter Queries: Answer queries from supporters with professionalism and empathy. Responding to telephone, web and email enquires
• Record Keeping: Keep the “Share Your Stories” log, images and consent forms up to date.

Knowledge, Skills and Experience required for the Fundraising Assistant :

• Customer Care Experience: Previous experience in supporter or customer care roles is essential.
• Organisational Skills: Ability to plan and prioritise workload effectively.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to engage confidently with supporters.
• Interpersonal Skills: Strong interpersonal abilities to connect with supporters face-to-face, over the phone, and online.
• Attention to Detail: High level of accuracy in all tasks, particularly in data entry and communication.
• Self-Motivation: Ability to work independently and manage time efficiently.
• Technical Skills: Proficient in Microsoft Office (Outlook, Excel, Word) and experience with databases.
• Enthusiastic Team Player: Willingness to collaborate within a lively and friendly team environment.

If you would like to be considered as our Fundraising Assistant, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We'd love to hear from you!