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On behalf of our client, we are recruiting for a customer project administrator to join an expanding company. You will be providing admin support to existing customers of the business which will involve managing the process from start to finish of the contracted services to the customer’s satisfaction. Full training will be provided for the candidate.
The Role
The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA’s. The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the Group service.
The role of the Administrator will involve:
- Order management
- Service delivery
- Fault resolution
- Account set up
- Tracking orders
- Liaise with customers and suppliers
The Candidate
- Strong organisational skills
- Strong communicator at all levels (oral and written)
- Ability to multi-task
- Tact and diplomacy
- Excellent telephone manner
- Ability to meet deadlines
- Aptitude for following/adhering to procedures
- Ability to understand and carry out detailed instructions
- Numerate and literate
