Customer Service- Order Processor

AVENUE THORN RECRUITMENT SERVICES

Posted 16 days ago, valid for 24 days

High Wycombe, Buckinghamshire HP12 4HS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Our client, a well-established company known for finely crafted products made in England, is expanding their customer services/order management team.
Candidates with B2B customer service experience, particularly with retailers like John Lewis and Fenwicks, will have an advantage.
Key responsibilities include order processing via phone and email, troubleshooting product issues, and having in-depth knowledge of product ranges.
The role involves making outbound calls, upselling to customers, sending out samples, and operating a live chat system as part of a team.
The position requires two years of relevant experience and offers a salary of £25,000 per year.

Our wonderful, well established client are purveyors of finely crafted products proudly made in England and are now looking to expand upon their existing customer services/order management team. Their clients are retailers including the likes of John Lewis and Fenwicks, so candidates applying with B2B customer service experience would have a natural advantage.

Duties include:

Order processing via phone & email
trouble shooting product issues
having in-depth knowledge of product ranges (new and old)
Making daily outbound calls to existing and new customers to ensure superior service
Up selling to new and existing customers
Rejuvenation of business
Send out samples- follow up
Taking incoming Sales calls in absence of Sales Team
Operate Live Chat System
Work as part of a team

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