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Customer Service Administrator

Adecco
Posted 17 days ago, valid for 6 days
Location

High Wycombe, Buckinghamshire HP12 4HS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a Customer Service Administrator for a global manufacturer in the Food, Beverage, & Tobacco industry.
  • The role involves managing orders, responding to customer queries, and collaborating with commercial teams on various aspects of service.
  • Candidates should have proven experience in customer service or sales support, with a good understanding of Microsoft products.
  • This is a temporary-to-permanent position that offers a salary of £25,000 per year.
  • Preferred qualifications include prior experience in the food industry and familiarity with an ERP system.

We are currently seeking a Customer Service Administrator to join a dynamic team within the Food, Beverage, & Tobacco industry. Our client, a global manufacturer and supplier of flavourings, extracts, and essences, is dedicated to creating impactful taste solutions that drive brand innovation and delight consumers.

In this role, you will be responsible for managing orders across various UK sites and overseas partners. Your top priority will be providing fast, accurate responses to customer queries and ensuring adherence to the segmentation process. You will collaborate with commercial teams on pricing, minimum order quantities, and logistics, while also ensuring that customers receive best-in-class information on lead times and logistics.

Key Responsibilities:

  • Enter orders and communicate delivery information to customers
  • Maintain accurate records and perform electronic filing
  • Liaise with customers, Account Managers, and colleagues across multiple sites
  • Continually improve pricing and quotation files
  • Administer systems consistently and accurately
  • Serve as an internal customer champion and assist in various departmental tasks
  • Cover for colleagues during sickness and holidays
  • Provide reception cover on a rotational basis

To excel in this role, you must have proven experience in customer service and/or sales support. Additionally, you should have a good understanding of Microsoft products such as Excel and Word.

Preferred qualifications and experience include prior work in the food industry and familiarity with an ERP system.

Our client values attention to detail, efficiency, and teamwork. If you are a highly organised individual who thrives in a fast-paced environment, this could be the perfect opportunity for you. Join our client's team and contribute to their mission of providing outstanding taste solutions to customers worldwide.

Note: This is a temporary-to-permanent position without driving requirements.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.