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Fantastic opportunity to join an international company based in High Wycombe. We are looking for a customer focused, personable and friendly candidate to join the customer service team and develop their long term career.
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives. This is an entry level role into the business and could suit
- an A-Level or college leaver
- someone with retail /hospitality experience looking for their first office based role
The role comes with an excellent training programme.
Fantastic benefits including 1-2 days working from home after training period, 25 days holiday rising by 1 day per year up to 30 days, life assurance, health cash plan and company pension!
Duties include
- Provides the best possible service and support to customers via web, email, chat and fax
- Processes customer orders, quotes and other information by entering into company systems
- Researches and expedites customer requests
- Supports the local Service & Sales team, and provides support for other teams when needed
Skills/Experience
- Previous experience in a customer service role (hospitality/retail, etc)
- Professional verbal and written communication skills in English
- Good MS Office and data entry skills
- GCSE's in Maths and English
- Ability to work under deadlines and interact with people at all levels
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
