Customer Service Advisor

CPI SELECTION

Posted 11 hours ago, valid for 4 days

High Wycombe, Buckinghamshire HP12 4HS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Outbound Customer Service Representative position is available at a leading Medical Equipment Supplier and Manufacturer in High Wycombe.
The role requires a proactive individual focused on nurturing customer relationships and promoting products, with a minimum of 1 year of experience preferred.
Key responsibilities include making at least 30 proactive outbound calls daily, supporting sales reps, and meeting monthly targets.
The salary for this role is £26K with an additional OTE of £5K, offering opportunities for growth within a dynamic team.
Candidates interested in this customer service role should email their CV for consideration.

Outbound Customer Service Representative

Are you a proactive and customer-focused professional looking for a rewarding opportunity? I’m recruiting for an Outbound Customer Service Representative to join a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.

About the CompanyMy client partners with a world-renowned manufacturer and stocks over 35,000 products. This role focuses on nurturing relationships with their existing customer base while promoting their extensive product and service offerings.

Key Responsibilities

Customer Relationship Management

Collaborate with on-the-road sales reps to build and maintain strong customer relationships.
Support sales reps with order entry, queries, and customer account management.
Promote new products and meet customer needs proactively.

Team Collaboration

Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.
Work closely with team members to deliver exceptional customer experiences.

Outbound Call Activity

Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
Strive for a 50% call-to-order conversion rate.
Meet monthly targets, including outbound call activity, turnover, and gross profit.
Increase outbound calls to 50 per day during the last four working days of the month.

What’s on Offer

Salary: £26K + OTE £5K
Location: High Wycombe (Office-based)
Opportunities for growth and development within a supportive and dynamic team.

If you’re looking for a customer service role with scope for career progression, get in touch! Email your CV to .

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