Customer Service Coodinator

Your new companyOur client, who are leaders in their field across Europe, have a Customer Service role to join their friendly team to support by coordinating contractors, placing orders, managing customer calls and queries and supporting the Customer Service Manager insuring SLAs are met.Your new roleAs the Customer Service Coordinator, you will be responsible for accepting ownership of all calls into the department and ensuring that they are handled quickly and to full customer satisfaction. The scope of the position is broad, and you will be expected to provide full administration support for the department and service engineers.Your duties will include:

• To handle all calls, effectively, efficiently and with professionalism to ensure customer satisfaction.
• Process all orders accurately and in a timely manner, in accordance with procedures.
• Booking of service calls accurately, whilst optimising engineer routeing within the service database.
• To undertake all household administration tasks accurately and in a timely manner.
• Responsible for all service administration, including contract renewals and promoting the sales of service contracts and extended warranties.
• To handle all return requests, arranging, logging, tracking and raising credits where appropriate, accurately and within a timely manner.
• Raise purchase orders with suppliers and monitor lead times and inform customers accordingly.
• To record all customer complaints within a complaints spreadsheet/database.
• Maintain all filing to ensure paperwork can be obtained when requested.
• Handling customer payments, updating in-house spreadsheets and passing to Credit Control

What you'll need to succeedIn order to be successful in applying for the position of Customer Service Coordinator, you will have:

• Excellent customer service skills and ability to work well under pressure.
• Good telephone manner
• Strong communication skills
• Working on own initiative as well as part of the team.
• Good organisational skills.
• Ability to take ownership of customer queries.
• Strong all round administration skills.
• Ability to proactively manage a varied and demanding workload
• Good working knowledge of Microsoft packages.
• Previous customer service experience.

What you'll get in returnIn return, you will receive a competitive salary, free parking, a chance to progress your career within a company that has been established for over 30 years and work within a team where you have fantastic support from your line manager and colleagues.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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