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Your new company
A well-established organisation is seeking an experienced Customer Service Team Leader to join them. This organisation is currently based in High Wycombe and will be relocating to Pinces Risborough in the near future, offering hybrid working of 3 days a week in the office.
Your new role
As the Customer Service Team Leader, you will be responsible for:
- Lead the relevant Customer Service Team
- Line management and development of two/three customer service reps
- Training of customer services team members
- Daily review of wash plans
- Dealing with customer enquiries via telephone and e-mail
- Monitoring customer stock and orders
- Production of weekly and month-end reports for finance
- Resolution of depot errors, correction of systems and reports
- Reconciliation of depot recollection variances
- Balancing of customer orders across wash depots to ensure efficient order fulfilment.
- Dealing with customer complaints and provision of information for monthly reporting.
- Process 901 recollection entries on SAP daily for relevant wash depots
- Preparation of data for retailer dashboard reports
- Provide cover for other customer service teams as required.
- To undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements.
What you'll need to succeed
In order to be successful in applying for the position of Customer Service Team Leader, you will have:
- Experience the relevant industry or retail sector.
- Customer service/client facing background.
- Managing small teams.
- Knowledge of SAP preferred.
- Sound knowledge of MS Office suite.
- Sound knowledge of PowerBI.
Skills and Knowledge
- Ability to develop strong customer relationships and deal with difficult situations.
- Self-motivated/results oriented
- Well organised, methodical approach, attention to detail
What you'll get in return As the Customer Service Team Leader, you will receive:
- Competitive salary of c35000 DOE
- Pension
- Parking
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
