Back to searchGerman - Customer Service
Pertemps Aylesbury
Posted 10 days ago, valid for 13 days
High Wycombe, Buckinghamshire HP13 6LE, England
£28,500 - £30,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- Pertemps Aylesbury is seeking a German-speaking Customer Service Adviser for a manufacturing client in High Wycombe.
- The position offers a salary ranging from £28,500 to £30,000 depending on experience.
- Candidates should have previous customer service experience and be fluent in both English and German, written and spoken.
- The role involves processing orders, responding to customer inquiries, and maintaining accurate records within internal systems.
- Working hours are from 8 am to 5 pm, totaling 37.5 hours per week.
Pertemps Aylesbury is currently recruiting for a German Speaker Customer Service Advisor for our manufacturing client in High Wycombe.
Salary: 28,500 - 30,000 (DOE)
Hours: 8am-5pm (37.5 hours a week)
Duties:
- Processing and confirming orders accurately. All orders received by 1 pm UK time must be processed for shipment same day.
- Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required.
- To process requests, seek assistance from the Technical Team as appropriate and raise approvals to the Customer Service Team Lead for warranty replacements and returns.
- To create and send quotes to clients
- Process international documentation as required.
- Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours.
- Respond to emails and take telephone calls regarding stock availability, promotions, complaints, and requests
- Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
- Maintain accurate records and undertake processes within the internal systems
Requirements:
- Previous customer service experience
- Fluent in English and German in both written and orally
- The ability to listen to customers and understand their requirements
- Proficient user of Microsoft Office Packages, especially Outlook and Word
If you would be interested in this role, please apply or call Corinne at Pertemps.
