Customer Service Representative

Timely Recruit Ltd

Posted 14 hours ago, valid for a month

Slough, Berkshire SL13XX, England

Full Time

Life Insurance

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Sonic Summary

The Customer Service Assistant position is located in Surrey, United Kingdom, offering a hybrid work model of three days in the office and two days working from home after probation.
The salary for this role is £24,000, which may vary depending on experience, and candidates must have a minimum of 2 years' experience in a Customer Service or Client support role.
The role involves being the first point of contact for clients and suppliers, resolving queries efficiently, and supporting the Waste team with various administrative tasks.
Ideal candidates should possess excellent communication skills, strong organizational abilities, and a detail-oriented mindset, along with proficiency in MS Office and CRM systems.
Benefits include a pension, private medical insurance, life assurance, 22 days of annual leave increasing to 25 days, and an additional day off for birthdays or special events.

Job Description - Customer Service Assistant

Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid - 3 days office / 2 days WFH post-probation)

Salary: £24,000 ( Depending on Experience)

Benefits:

- Pension

- Private medical insurance

- Life assurance

- Cycle to work scheme

- 22 days annual leave (increasing by one day each year to 25 days)

- An additional day off each year to celebrate your birthday or an alternative special

event.

The Role:

Our client is looking for a dynamic and passionateCustomer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

Job Responsibilities:

Be the first point of contact for clients and suppliers via phone and email.
Deliver high-quality, timely support by resolving client and supplier queries efficiently.
Maintain accurate records by updating and closing cases within the internal portal.
Provide support to the broader Waste team including Account Managers and Compliance staff.
Handle administrative tasks such as document collection and uploading.
Ensure services are delivered to internal SLAs and exceed client expectations.

Professional and Personal Attributes:

A minimum of 2 years’ experience in a Customer Service or Client support role.
A dynamic, client-focused mindset with a passion for delivering great service.
Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
Strong organisational and multitasking skills under pressure.
A detail-oriented problem-solver who takes initiative and follows through.
Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
GCSE English & Maths (Grade C/Level 4 or above).
A genuine interest in ESG, sustainability, and helping organisations make a positive impact.

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