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An exciting opportunity for a Senior Customer Service Adviser to join a globally recognised, innovative flavour solutions company. The role involves ensuring exceptional client support, managing key accounts, and improving customer experience. This is ideal for a service-focused professional with a passion for exceeding client expectations in a fast-paced environment.
Client Details
Senior Customer Service Adviser , High Wycombe: This role is with a world-leading organisation specialising in developing and supplying high-quality flavour solutions. With a rich history of innovation, they partner with some of the biggest names in food and beverages, offering bespoke solutions tailored to their clients' unique needs. Their commitment to excellence drives their global reputation as industry leaders.
Description
Senior Customer Service Adviser , High Wycombe:
- Manage and support a portfolio of key accounts, ensuring excellent client relationships.
- Act as the primary point of contact for customer enquiries, offering prompt and effective solutions.
- Coordinate order processing, logistics, and delivery, ensuring accuracy and timeliness.
- Collaborate with internal teams, including sales and production, to fulfil client requirements.
- Analyse and resolve customer complaints, implementing preventive measures.
- Support process improvements to enhance overall customer satisfaction.
- Provide regular reports and updates to stakeholders regarding account performance.
- Train and mentor junior team members, fostering a culture of exceptional customer service.
Profile
Senior Customer Service Adviser , High Wycombe:
- Proven experience in a customer service role, ideally within a manufacturing, FMCG or B2B environment.
- Strong organisational and multitasking skills, with the ability to manage competing priorities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and experience with CRM systems.
- A proactive problem-solver who thrives in a fast-paced environment.
- Exceptional attention to detail and commitment to delivering high standards.
- Team-oriented, with experience mentoring or supporting colleagues.
- A professional demeanour with a customer-first mindset.
Job Offer
Salary of circa £30,000 to £35,000 dependant upon experience.
