Customer Service Co-ordinator

Our client, a successful company based in High Wycombe, is looking for a Customer Service Co-ordinator to join their team - to communicate with Customers, Engineers, and Subcontractors to book Project and Installation works.

We are looking for someone with excellent customer service and communication skills.Mon to Fri 8.30 - 5 office based.

Main Responsibilities

• Liaising with engineers and subcontractors to ensure bookings are made for the correct amount of time and all relevant information is provided to the customer and Engineer
• Progress Project/Installation jobs on service management system
• Update engineer Outlook Calendar with correct information, referencing the job number and any other key information
• Create and forward RAMS, Booking Forms and Permits for all required appointments
• Raise purchase orders as necessary for subcontractors to attend jobs
• Raising of Call Actions for every call in order to send relevant communication to customer i.e, order acknowledgement, booking date, etc.
• Ensure all subcontractor paperwork is received in a timely manner and uploaded to the applicable call
• Check that parts have been delivered prior to an engineer visit
• Ensure that all works as per the order are completed within a timely manner of call completion by the engineer or subcontractor
• Maintain accurate customer records on company CRM system. Keeping up to date notes on every call

Requirements:

• Experience of diary and geographical schedule management preferable
• Proven record of building relationships with customer base
• Clear, accurate and timely communication skills
• Prioritise tasks and manage time effectively. You must be able to multi-task and have excellent organisational skills
• Flexible within job role and be able to approach all tasks confidently

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.