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1st/2nd Line Support Engineer required by my leading Managed Service Provider (MSP)
Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you!
About the Role
We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting.
Key Responsibilities
- Provide 1st/2nd line technical support
- Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.
- Assist with the setup and maintenance of desktops, laptops, servers, and peripherals.
- Work collaboratively with other IT professionals to escalate and resolve complex technical issues.
- Maintain and update documentation on systems and processes.
- Deliver excellent customer service, ensuring issues are resolved to client satisfaction.
What We’re Looking For
- Proven experience in an MSP environment handling multi-client support.
- Strong knowledge of Windows, Office 365 administration.
- Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls).
- Familiarity with remote monitoring and management (RMM) tools.
- Excellent communication and customer service skills.
- A proactive approach to problem-solving and the ability to multitask effectively.
- Relevant certifications (e.g., CompTIA, Microsoft) are a plus but not essential.
Why Join Us?
- Competitive salary and benefits package.
- Ongoing training and career development opportunities.
- The chance to work with cutting-edge technology and a variety of exciting clients.
- A collaborative and supportive team environment that values your expertise.
This is a fantastic opportunity for an ambitious IT professional to take the next step in their career within a thriving and fast-paced MSP.
Must be able to drive to High Wycombe/Amersham. Slight Hybrid role
