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Ict help desk manager
Customer Service Support 3 MONTH CONTRACT

Customer Service Support 3 MONTH CONTRACT

Trinity Resource Solutions

Posted 17 days ago, valid for 10 days

High Wycombe, Buckinghamshire HP12 4HS, England

£20,000 - £25,000 per annum

Full Time

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Sonic Summary

The client is seeking a Customer Service Professional for a 3-month contract to assist franchise owners with purchasing, distribution, and supply chain issues.
Key responsibilities include logging inquiries, coordinating feedback, monitoring product escalations, generating performance reports, and maintaining high customer service standards.
Candidates must have experience in a customer service role and possess excellent written and verbal communication skills.
The position requires the ability to commute to High Wycombe and includes help desk customer service skills.
Salary details are not provided, but relevant experience is required.

Our client is an Independent arm of a global franchised business, and they are looking for a Customer Service Professional to support and help on all franchise owners purchasing, distribution and supply chain issues. This role is a 3 month contract.Key Responsibilities

Log all incoming enquiries through the Support Desk into the relevant system(s) accurately and in a timely manner, working towards company SLAs
Co-ordinate and report on the relevant investigative feedback and responses for enquiries, via all available communication channels ensure efficient stakeholder management
Monitor product escalations from within the Support Desk system and access the system(s) each business day to ensure that any open tasks are acknowledged/updated/resolved
Use systems available to generate reports to aid performance management of suppliers and distributors and ensure SLAs are maintained in regard to resolution times
Ad hoc / reactive tasks as required and completed within agreed timescales
Always maintaining an excellent and professional customer service

Experience Required

Experience of working in a Customer Service role
Able to commute to High Wycombe
Excellent written & verbal skills
Help desk customer service skills

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