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We are looking for a Desktop Support Engineer to join our team. You will work in a very dynamic environment as a member of a team of several engineers who will accompany you in your growth. You will provide desk-side IT support for different devices (Desktops, Laptops, Tablets and Smartphones).
Knowledge required for this role-
- Good understanding of support processes and ability to manage and develop a team
- Experience in managing a team of Field Support engineers, IT Support engineers
- Experience on Vendor service management
- Excellent communication and co-operation skills
- Proactive and independent ways of working
- Fluent oral and written English
- ITIL knowledge, certificate is considered an advantage
- Good interpersonal skills and customer-oriented mindset
- Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
- Should be able to work on Microsoft Office tools
Main Responsibilities:
- Provide IT operational expertise leveraging
1) global industry standards (e.g.: ITIL)
2) ensuring Customer’s standards are followed
- Monitors service delivery performance and compliance with high focus on Employee Experience
- Has a deep understanding of:
- The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
- The Services: Who deliver What, Key Contacts
- The Employees: Type, Needs and Challenges
- Able to execute changes/IMACs along with the larger IT team
- Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
- Travel to sites in the cluster
- Work with the field services tech, field services site lead and offshore/onshore various technology teams to achieve end user wow experience
