IT Support Analyst

Trinity Resource Solutions

Posted a day ago, valid for a month

High Wycombe, Buckinghamshire HP12 4HS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

This position is for a member of an award-winning IT Support team, serving as the first point of contact for global IT queries.
Candidates should have a minimum of 2 years of experience in first line IT support and relevant qualifications such as CompTIA A+ certification.
Key responsibilities include supporting IT hardware and software, resolving IT queries, and assisting in essential maintenance and projects.
The role requires a good understanding of Microsoft desktop environments, Windows Operating Systems, and various remote control applications.
The salary for this position can reach up to £40,000, contingent on meeting all job criteria.

As a member of an award winning and respected IT Support team you will be the first point of contact for any IT queries globally making sure the business is working smoothly and always functioning, offering support, solutions and advice. Great opportunity to support Global users and getting inolved in some exciting projects.Your key responsibilities will include;

IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and 3-year replacement cycle
Resolution of all IT queries and escalation
Enabling the business and wider group work without interruption.
Applications, systems and servers
Assisting in the rollout of in essential maintenance and wider projects

Ideally you will have and be:

Qualified to A level or equivalent in an IT related discipline
CompTIA A+ certification or equivalent
Understanding of ITIL methodology
Interest and understanding of Microsoft desktop environment
Exposure to Windows Operating Systems
Troubleshooting MS Office Application Suite
Logical problem-solving strategies
Good communicator written/verbal and good interpersonal skills
Experience in first line IT Support
Remote control applications such as Team Viewer and RDP
MS Exchange 365 and MS Teams
Xerox print solutions - including replacing consumables
MS Server Operating System experience
Hardware – ability to open a computer and confidently identify components
Active Directory and Group Policy
Understanding of Power Shell
Image deployment – using Paragon or equivalent image software
Mimecast
VOIP telephony
IVR telephony structure
Datto backup
Sophos or other cloud-based antivirus solutions

To acheive the top salary banding you will need to meet all the criteria of the Job description

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