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IT Support Analyst

Trinity Resource Solutions
Posted a day ago, valid for a month
Location

High Wycombe, Buckinghamshire HP12 4HS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This position is for a member of an award-winning IT Support team, serving as the first point of contact for global IT queries.
  • Candidates should have a minimum of 2 years of experience in first line IT support and relevant qualifications such as CompTIA A+ certification.
  • Key responsibilities include supporting IT hardware and software, resolving IT queries, and assisting in essential maintenance and projects.
  • The role requires a good understanding of Microsoft desktop environments, Windows Operating Systems, and various remote control applications.
  • The salary for this position can reach up to £40,000, contingent on meeting all job criteria.
As a member of an award winning and respected IT Support team you will be the first point of contact for any IT queries globally making sure the business is working smoothly and always functioning, offering support, solutions and advice. Great opportunity to support Global users and getting inolved in some exciting projects.Your key responsibilities will include;
  • IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and 3-year replacement cycle
  • Resolution of all IT queries and escalation
  • Enabling the business and wider group work without interruption.
  • Applications, systems and servers
  • Assisting in the rollout of in essential maintenance and wider projects
Ideally you will have and be:
  • Qualified to A level or equivalent in an IT related discipline
  • CompTIA A+ certification or equivalent
  • Understanding of ITIL methodology
  • Interest and understanding of Microsoft desktop environment
  • Exposure to Windows Operating Systems
  • Troubleshooting MS Office Application Suite
  • Logical problem-solving strategies
  • Good communicator written/verbal and good interpersonal skills
  • Experience in first line IT Support
  • Remote control applications such as Team Viewer and RDP
  • MS Exchange 365 and MS Teams
  • Xerox print solutions - including replacing consumables
  • MS Server Operating System experience
  • Hardware – ability to open a computer and confidently identify components
  • Active Directory and Group Policy
  • Understanding of Power Shell
  • Image deployment – using Paragon or equivalent image software
  • Mimecast
  • VOIP telephony
  • IVR telephony structure
  • Datto backup
  • Sophos or other cloud-based antivirus solutions
To acheive the top salary banding you will need to meet all the criteria of the Job description

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.