Regular Giving Coordinator

Coeliac UK currently has an exciting opportunity for a Regular Giving Coordinator, tojoin our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. You will join us on a full timebasis. In return you will receive a competitive salary of £28,305 per annum.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Regular Giving Coordinator role:

The fundraising team at Coeliac UK plays a crucial role in raising funds to support the charity’s work. This is a new position within the team, ideal for someone who is passionate about delivering an outstanding supporter experience, is organised, and enjoys working with data. The focus will be on managing and growing our regular giving programme, ensuring a positive experience for existing donors and attracting new supporters.

Working closely with the Head of Fundraising, you will be responsible for increasing the number of regular donors, maintaining and upgrading relationships with existing supporters, and contributing to Coeliac UK’s overall fundraising goals.

Key responsibilities of the Regular Giving Coordinator:

• Coordinate the regular giving programme, ensuring smooth processes for donor sign-ups, payments, and communications.
• Develop and deliver plans to increase the number of regular donors and meet fundraising goals.
• Collaborate with the Individual Giving Manager on producing supporter newsletters, ensuring regular givers are appropriately thanked.
• Build and maintain positive relationships with regular donors through personal communication and care.
• Ensure consistent and thorough record-keeping for supporters using the charity’s CRM system, in line with fundraising guidelines, GDPR, and Gift Aid requirements.
• Ensure all regular giving income (including Direct Debits, Standing Orders, Recurring Credit Cards, and Payroll Giving) is processed correctly and promptly for accurate financial reporting and supporter stewardship.
• Assist the Fundraising team with supporter care tasks, including responding to telephone, post, and email inquiries, processing donations, handling merchandise, and supporting appeals.
• Provide regular updates to the Head of Fundraising and Director of Fundraising on progress towards financial targets, marketing plans, and other KPIs.
• Work with other teams, including fundraising, membership, marketing, and finance, to support and enhance the regular giving programme.
• Occasionally attend events at evenings and weekends if required

Knowledge, Skills and Experience required for the Regular Giving Coordinator:

• Passion for Coeliac UK’s mission to fight for everyone with coeliac disease.
• Strong knowledge and passion for building excellent supporter/customer relationships.
• Knowledge and experience of working with a Customer Relationship Management (CRM) system.
• Ability to use data to inform decisions.
• Understanding of regular giving and fundraising practices.
• Highly organised with strong time management and prioritisation skills.
• Experience of managing projects.
• Excellent communication skills, both in person, over the phone, and in writing.

If you would like to be considered as our Regular Giving Coordinator, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!