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Are you an experienced customer focused Account Manager or retentions manager seeking a fresh, exciting challenge? This is your chance to join an industry leader, offering a truly transformative opportunity. You'll be rewarded with a competitive basic salary potential OTE 75k+
Our client, a multiple award-winning Health & Safety, HR, and Employment Law service provider, has been supporting businesses for over 80 years. This is a chance to join a thriving, commercially driven organisation, poised for further growth, and seeking ambitious individuals to contribute to that success.
Key Responsibilities:
- Meeting via VC with existing clients who are coming to the end of their contractual term
- Renew clients into future terms ensuring they remain with the business
- Manage a pot of renewal each quarter to meet set targets for renewal rate
- Meet with clients who wish to look at options part way through their contract to renegotiate their terms
- Meet with clients who are in debt to ensure they pay and extend their contract
- Seek referrals for new business and upsell opportunities when meeting with clients
- Complete all admin and DocuSign in a timely manner
- Report directly to the Associate Director - Retention
You'll be expected to have:
- 100% diary capacity (15 appointments per week) and a minimum of 2 hours talk time per day
- Minimum of 75% booking of clients due to expire in a calendar month
- Minimum of 3 appointments booked per day
- No more than 2 cancelled appointments per week
- No complaints from clients regarding the handling of their renewal or appointment.
- All client telephone calls to be answered in accordance with the departmental standards.
- All written client correspondence to contain clear, accurate and thorough information and meet required departmental standards.
*Fulltime Office Based - Monday to Friday
48821MA
INDHIN
