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Compliants Handler
Hinckley
£24,000 – £26,000
Coulter Elite Resourcing are working with their client who are leaders in their market, this role enquires you to excel in enthusiasm as part of their client experience team.
Job Responsibilities:
- To be the key person for receiving member complaints and retention opportunities
- To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint’s procedure
- To ensure that all member complaints are thoroughly investigated through discussion with the member and appropriate internal staff
- To ensure that all member complaints are resolved in a timely manner and at all times focused on member resolution and retention
- To understand all member databases and systems in order to adequately investigate and respond to the member
- Accountability for obtaining a prompt response to member queries, service issues and requests to cancel
- Review of member complaints in order to produce an effective handover where applicable to Credit Control
- Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate
- To liaise with the Business Development Manager regarding clarification of the members contracted service provision
- To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines.
Person Specification:
- A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
- Ability to work in a fast paced environment
- Strong time management skills
- A dynamic and flexible approach, as well as the ability to work under pressure
If this Complaints Handler role sounds like you, then please forward your CV to Sophie at Coulter Elite Resourcing.
Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally. Our area of recruitment are Commercial, FMCG, Engineering, Technical and IT
