Resource Analyst

Resource Analyst
Based in Hinckley
100% office based, Monday - Friday

Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting.

Key Responsibilities:

• Use Ring Central to monitor and assist availability of Advisors, ensuring teams are correctly resourced, even on short notice.
• Assign work and manage queues to meet standards.
• Handle updates to holidays, overtime, absences, working patterns, and more to support smooth scheduling.
• Assist Leadership with daily, weekly, monthly, and quarterly reports to keep everyone informed and on track.
• Respond to inbound client calls, reduce overflow, set call-backs, and provide Super Service by setting expectations and timeframes.
• Manage the stock of consumables (headsets, splitters, webcams) to support team needs.
• Update client records, maintain confidentiality, and build strong working relationships with clients and colleagues.

Requirements:

• Strong organisational skills with attention to detail.
• Ability to handle multiple tasks and adapt to changing priorities.
• Excellent communication skills and a client-first attitude.
• Proficient in MS Office, particularly in Excel for reporting.

47968CH

INDHIN