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Hinckley
Scheduler

Scheduler

The Portfolio Group

Posted 11 days ago, valid for 5 days

Hinckley, Leicestershire LE10 3FF, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The Scheduler position is based in Hinckley and requires 100% office presence from Monday to Friday.
Candidates should have strong organizational skills, attention to detail, and the ability to handle multiple tasks while adapting to changing priorities.
The role involves monitoring Advisor availability, managing work queues, and assisting with client calls and reporting.
A proficiency in MS Office, especially Excel, is essential, and the role offers a salary of £47,968.
Previous experience in a similar role is preferred, although specific years of experience are not stated.

Scheduler

Based in Hinckley100% office based, Monday - Friday

Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting.

Key Responsibilities:

Use Ring Central to monitor and assist availability of Advisors, ensuring teams are correctly resourced, even on short notice.
Assign work and manage queues to meet standards.
Handle updates to holidays, overtime, absences, working patterns, and more to support smooth scheduling.
Assist Leadership with daily, weekly, monthly, and quarterly reports to keep everyone informed and on track.
Respond to inbound client calls, reduce overflow, set call-backs, and provide Super Service by setting expectations and timeframes.
Manage the stock of consumables (headsets, splitters, webcams) to support team needs.
Update client records, maintain confidentiality, and build strong working relationships with clients and colleagues.

Requirements:

Strong organisational skills with attention to detail.
Ability to handle multiple tasks and adapt to changing priorities.
Excellent communication skills and a client-first attitude.
Proficient in MS Office, particularly in Excel for reporting.

47968CHR3

INDHIN

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