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Senior Credit Controller

The Portfolio Group
Posted 21 days ago, valid for 3 days
Location

Hinckley, Leicestershire LE10 3FF, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Complaints Handler is based in Hinckley and requires a bright, confident individual with a passion for exceptional service.
  • Candidates should have at least 2 years of experience in a customer service or complaints handling role.
  • The position offers a salary of £22,000 per year and involves working five days a week in the office.
  • Responsibilities include engaging with clients about overdue accounts, resolving queries primarily via telephone, and maintaining excellent client relationships.
  • Outstanding communication skills and the ability to multi-task in a fast-paced environment are essential for success in this role.

Complaints Handler

5 days a week in officeBased in Hinckley

Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client.

Why This Role?

As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.

What You'll Do:

  • Engage with clients about their overdue accounts.
  • Resolve payment and service queries, primarily via telephone.
  • Own client service issues, identifying root causes and providing effective solutions.
  • Navigate client databases to investigate and respond accurately.
  • Deliver 'Super Service' in all client interactions.
  • Process debit/credit card payments.
  • Collaborate with the local team to streamline client accounts and internal processes.
  • Prepare comprehensive case histories when further action is required.

What You Bring:

  • Strong client service skills, focusing on rapport building and issue resolution.
  • Excellent verbal and written communication abilities.
  • High attention to detail with strong administration skills.
  • Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

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Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.