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Application Analyst

In Technology Group Limited
Posted 10 days ago, valid for 20 days
Location

Hitchin, Hertfordshire SG4 7RB

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is 2nd Line Application Support located in Hitchin, requiring full-time onsite work in the property industry.
  • The salary for this position ranges from £32,000 to £38,000 depending on experience.
  • Candidates must have a minimum of 3 years' experience in a similar role.
  • Key responsibilities include providing technical support for web and mobile applications, updating documentation, and collaborating with stakeholders.
  • The ideal candidate should have experience with TotalMobile Mobilise, TotalMobile Connect, or Trimble Fieldview, as well as database experience in SQL/MySQL.

Job Title: 2nd Line Application Support

Location: Hitchin (full-time onsite)

Industry: Property

Salary: £32-38k (DOE)

Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.

Key Responsibilities:

  • Provide 2nd line support via ticketing systems
  • Update systems/documentation with relevant information
  • Work closely with stakeholders to guide system changes, fixes and developments
  • Escalate complex issues to Application Specialists where applicable
  • Deliver training and advice on mobile and web applications

Key Skills & Requirements:

  • Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
  • Experience working with ServiceNow
  • 3+ years' experience within a similar role
  • Database experience- SQL/MySQL

This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.