- Work in a small friendly team
- This role is open to someone wishing to transition from Retail across to office
- A great opportunity with lots of scope for progression.
- Receiving and processing of customer purchase orders via phone or email.
- Ensuring all orders received are inputted correctly using our SAP system and following our Sales Office procedures
- Contacting customers via phone or email to resolve any queries and obtain missing information
- Maintaining and updating customer records using our CRM System, ZOHO
- Compiling daily, weekly and monthly reports for various departments including the Chairman and Managing Director of the business
- ‘Scanning and Indexing’ orders, delivery notes and pick sheets through the document management system
- Liaising with our External Sales team and providing relevant feedback from customers when necessary
- Pro-Actively contacting our existing customer base offering products already identified through reporting and by gap analysis.
- Supporting the External Sales team and other departments with administrative tasks, if required
- Very good attention to detail
- Exceptional interpersonal and customer service skills
- Knowledge on Microsoft Office suite
- Excellent written and verbal communication skills.
- Basic IT skills
- Knowledge of SAP & ZOHO would be beneficial
- Experience within a similar role however, training will be provided.