Job Title: Office Manager / Customer Service
Location: Meltham, Holmfirth
Employment Type: Permanent
Salary: £28,000 - £30,000 per annum (depending on experience)

Our Meltham based client has an excellent opportunity for an experienced and highly motivated Office Manager / Customer Service professional to join their operations team in Meltham. This position offers the chance to work in a dynamic manufacturing environment, contributing to the smooth running of office operations and providing key support to the team.

Job Role:
As an Office Manager / Customer Services Representative, you will be the first point of contact for customers and suppliers. You will manage a range of tasks to ensure the efficient operation of the office, including but not limited to:

First point of contact for customers and suppliers
Answering phone calls and responding to emails
Receiving, placing, and confirming purchase orders
Daily invoicing and ledger management
Statement of accounts
Accurate filing and record-keeping
Minute-taking and scheduling meetings
Diary management and holiday coordination
Handling new starters and maintaining personnel files
BOMs (Bill of Materials) management
Weekly figures reporting to the COO
Monthly stock/inventory checks and expense reporting
Covering for dispatch role when required
Data input and post management
Identifying and implementing process improvements
Maintaining high health, safety, and food safety standards
Managing office refreshments

Experience & Skills Required:
The ideal candidate will have strong office management experience, excellent communication skills, and a proactive approach to work. Specifically, we are looking for:

Experience with Sage: Proficient in using Sage software (Sage 50 or similar) for invoicing, accounts, and other financial tasks
System Knowledge: Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
Time Management: Ability to prioritise tasks, manage deadlines, and work efficiently
Problem-Solving: A strategic thinker who can work under pressure and solve problems effectively
Communication: Excellent verbal and written communication skills
Collaboration: Ability to collaborate across teams and departments
Confidentiality: Discretion in handling sensitive information
Team Player: Strong team-oriented skills, with the ability to work independently
Hands-On Approach: Willingness to be practically involved in all office duties and ensure smooth day-to-day operations
Numeracy & Literacy: High proficiency in both numeracy and literacy, with excellent attention to detail
System Improvements: A track record of contributing to system improvements for greater efficiency

Working Hours:

Days: Monday – Friday
Hours: 8:00 AM – 4:30 PM (8.5 hours per day)

Salary:
£28,000 - £30,000 per annum, depending on experience

Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.