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- Monitoring site procedures in accordance with site standards and certifications e.g. BRC, Organic, Fairtrade, Rainforest Alliance
- Completion of food safety, quality and technical documentation for internal and external customers, ensuring customer technical systems are maintained and up to date
- Support QA Manager in ensuring all products are manufactured in line with good manufacturing practices and food safety legislation
- Work with the QA manager, Production manager and Production team to address the root cause of non-conforming product, processes and procedures and implement the necessary corrective/preventative actions
- Completion of micro and QA checks on finished product with procurement team to ensure coffee products are produced to the required specification - moisture, weight, metal, oxygen, labelling, pack seal - all with production records
- QA sampling of incoming green coffee, offer and pre-shipment samples with procurement team
- Create and maintain up to date specifications for bought in goods
- Manage system set up of bought in goods, liaising with relevant teams for data input
- Review and maintain specifications for all raw materials, packaging, and bought in finished goods
- Support QA Manager in the supplier approval processes, maintaining all relevant certifications for all suppliers
- Support QA Manager in ensuring that all customer requirements are monitored and implemented
- Investigate and trend consumer complaints, implementing corrective action where necessary
- Conduct internal audits
- Support the QA Manager with site certification audits
- Maintain the SEDEX system, ensuring new suppliers are linked and work with the Technical Manager and Purpose Team to ensure the SAQ's are reviewed
- Complete data submissions for FT, RFA, EPR and plastic tax monthly/quarterly/annually
- Support the business in the implementation of the Cafédirect Manifesto, with focus on packaging, production and raw materials
- Monitor food safety training/expiry of qualifications for production team
- Degree in a scientific or technical discipline
- Minimum of 2 years technical experience in industry or retail
- Recent working experience of BRC and HACCP standards and food, packaging and waste legislation
- Good communication, negotiation and commercial skills and strong ability to work cross functionally
- Ability to think, contribute strategically and manage and focus at a detailed level
- Highly literate with good IT skills in Microsoft Office
- Results orientated and flexible self-starter ready to challenge the status quo
- Experience with UK retailers and foodservice specifications systems
- Good at planning and organising workload to meet deadlines
- Good verbal and written communication skills
- Be able to travel in the UK and Internationally as and when required
- Desire to work in an ethical trading environment
- Hot beverage industry experience
- Recent working knowledge of Fairtrade and Soil Association standards
- Experience in environmental practices
- Experience of working with an international supply chain
- Excited about contributing to the delivery of the Cafédirect mission and vision
- Proactive, confident, coupled with strong verbal and presentation skills
- Curious, energetic, bringing flair to how we communicate
- Passionate about food and drink, bringing curiosity & creativity in how to engage with and communicate to consumers in the hot beverage sector
- Personable, fun, team oriented
