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Recruit4staff are proud to be representing their client, an established Manufacturing business in their search for an experienced Customer Service Administrator to work in their offices in Holywell.
For the successful Customer Service Administrator our client is offering:
- Salary £25,000 - £26,000 per annum
- Monday to Thursday 0830 – 1700, Friday 0830 - 1600
- Permanent
- Benefits: 22 days holiday + bank holidays, company discretionary profit share bonus (annual), divisional incentives, Pension, Learning and Development Opportunity
The role - Customer Service Administrator:
- Responsible for coordinating and scheduling the order book for scheduled engineer service visits
- Contacting engineers and customers with information regarding the bookings for services on machinery
- Managing problems and queries from customers with regard to the service process for installed and site based machinery
- Processing orders onto SAGE200 where necessary
- Assist purchasing with spare part stock lists and orders to suppliers
- Continuously develop the service function for the customers and service engineers
- Overview work in progress reports and communicate with customers about their repairs and replacement parts
What our client is looking for in a Customer Service Administrator:
- Previous experience working in a service advisor role, aftersales service, scheduling or works coordinator position – ESSENTIAL
- Confident and Organised over the phone – ESSENTIAL
- Sage200 CRM system experience – DESIREABLE
- Any mechanical / technical flair in previous administration or customer service role – DESIREABLE
- Administration experience – ESSENTIAL
Key skills or similar Job titles: Customer Service Administrator, Service Advisor, Works Coordinator, Customer Service, Administrator, Repairs Administrator, Warranty Administrator Commutable From: Mold, Rhyl, Denbighshire, Flintshire, Chester, Wrexham
For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff Wrexham who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
